Our latest update on service arrangements
As always, our number one priority is the health and wellbeing of everyone in the community. Effective Sunday 2nd of August, metropolitan Melbourne is now under stage 4 COVID-19 restrictions, while Stage 3 restrictions have been implemented across regional Victoria. We are continuing to deliver services to our Clients and have made adjustments in line with leading healthcare recommendations.
If you live in a Government restricted area, you’ll receive services and support via video or phone call; it’s our same friendly team, but without any in-person contact to ensure your safety. If you live outside of the mandatory lockdown areas, you may be able to access a mix of in-person, phone and video-based supports. Please note that face-to-face services can only be delivered after a thorough risk assessment has been completed.
The wearing of face coverings is now mandatory across all of Victoria and as such, we require all Guide Dogs Clients and staff to wear face coverings during the delivery of any services that are within or outside the home. More information about mandatory face coverings can be found on the DHHS website.
Whether you’re already accessing supports, or you’re looking to access our services for the first time, you can always contact us. Call 1800 804 805 to discuss your personal situation with a friendly specialist.