Our latest update on service arrangements

As always, our number one priority is the health and wellbeing of everyone in the community. Effective Sunday 2nd of August, metropolitan Melbourne is now under stage 4 COVID-19 restrictions, while Stage 3 restrictions have been implemented across regional Victoria. We are continuing to deliver services to our Clients and have made adjustments in line with leading healthcare recommendations.

If you live in a Government restricted area, you’ll receive services and support via video or phone call; it’s our same friendly team, but without any in-person contact to ensure your safety. If you live outside of the mandatory lockdown areas, you may be able to access a mix of in-person, phone and video-based supports. Please note that face-to-face services can only be delivered after a thorough risk assessment has been completed.

The wearing of face coverings is now mandatory across all of Victoria and as such, we require all Guide Dogs Clients and staff to wear face coverings during the delivery of any services that are within or outside the home. More information about mandatory face coverings can be found on the DHHS website.

Whether you’re already accessing supports, or you’re looking to access our services for the first time, you can always contact us. Call 1800 804 805 to discuss your personal situation with a friendly specialist.

Services and supports you can access

Although some of our service delivery methods have changed due to COVID-19, you can still access a wide range of services to support your experience with low vision or blindness. We’re available to assist you—or your family members—to:

  • Live more independently
  • Achieve your unique goals
  • Improve learning and skill development

Our specific services include:

About our COVID-19 safety plan

In line with Government regulations and leading health advice, Guide Dogs Victoria has developed a comprehensive COVID-19 Safe Operating Plan. The Plan is designed to protect our staff, our community, family and friends, and you, while ensuring we continue to deliver the highest quality service and supports.

Key steps include:

  1. Increasing the number of telepractice services available (including service and support via phone and video calls) to minimise in-person contact, and
  2. Providing comprehensive training in COVID-19 safety practices for any staff providing services in-person.

We continue to monitor all State and Federal health advice to ensure we can respond to any developments that may affect our service delivery arrangements.

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How to get support

You can access our services for the first time or enquire on behalf of a friend, family member, patient, or loved one. Simply fill out your details and a friendly team member will be in contact.


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