Support Coordinators What does a support coordinator do?

The National Disability Insurance Scheme (NDIS) doesn’t need to be confusing or worrying, particularly when our support coordinators are available to guide you through the process.

A support coordinator is a trained professional who puts your needs first and works with you to make things happen in relation to your personal goals.

Support coordinators are on hand for you to:

  • Understand the NDIS
  • Prepare for the NDIS
  • Put your NDIS plan into action

Although support coordinators are employed by Guide Dogs Victoria, they really work for you. If you want or need something outside of our available services, support coordinators can connect you with the services you need.

As Guide Dogs Victoria staff, you can be sure that support coordinators have expertise in vision-related needs, as well as the passion and commitment you have come to expect.

Support Coordinators Ongoing Support Coordination

Not everyone will need or want support coordination in their NDIS plan. It is a funded service for people who require extra guidance in implementing their plans. Some people will have a Local Area Coordinator who can offer similar guidance, but the majority of people we communicate with do benefit from support coordination.

You may benefit from support coordination if you are concerned that:

  • You may not be able to read your plan.
  • You may not be able to use the NDIS Participant Portal.
  • You have worries about understanding your plan.
  • You have worries about identifying, connecting with, or managing your relationship with service providers.

It is important that you explain why you will benefit from or require support coordination when you are first contacted by the NDIS, as Guide Dogs Victoria can only continue to provide support coordination if it is written into your NDIS plan.