My Aged Care About My Aged Care support

The Australian Government provides funding for services to help Australians aged 65 stay living at home independently and access their local community. These are called My Aged Care supports. Everyone’s needs are different and My Aged care supports are built around individual needs, to give each person more choice and control over the service they receive.

If you are over 65 and experiencing challenges to stay independent because of low vision or blindness, then Guide Dogs Victoria can help you check your eligibility and assist with registering for My Aged Care and help you understand the assessment process.

Guide Dogs Victoria is a registered provider with My Aged Care. We are registered to provide Specialised Support Services for a person with low vision or blindness. This service can be delivered by an Occupational Therapist, Orientation and Mobility Specialist and / or an Orthoptist.

You may have heard of funding described as either a Commonwealth Home Support package (CHSP), or a Home Care Package (HCP). Guide Dogs is approved to provide Specialised Support Services – Vision services within both packages.

Three great reasons to register with My Aged Care and receive services from GDV:

1)    Accessing MY Aged Care may entitle you to a larger range of subsidised supports than you may be able to access otherwise.

2)    For every client that uses the funding they are eligible for, GDV can help other clients who are unable to get funding. This can make a huge difference to many people’s lives.

3)    Under My Aged Care providers are entitled to ask for a co-contribution that clients have to pay out of their own pocket. It is our explicit policy not to ask for this co-contribution from clients.

  • If you have a CHSP you will not be charged a co-contribution for any of our services.
  • If you have a HCP your package provider may charge a co-contribution but we will not.
Man with guide dog at park

My Aged Care What kind of services are provided under My Aged Care?

Services that can be provided under My Aged Care funding include, but are not limited to:

  • Support services: such as skills for washing and ironing, house cleaning, gardening, basic home maintenance, home modifications related to your care needs, and transport to help you with shopping, visit your doctor or attend social activities.
  • Personal care: such as showering or bathing, dressing and mobility.
  • Nursing, allied health and other clinical services: hearing services and vision services.
  • Care coordination and case management.

Guide Dogs Victoria can register you for My Aged Care and develop individually tailored support programs, including:

  • Manage daily activities you might be finding more difficult with Occupational Therapists
  • Learn how to get out and about safely and independently if your vision is decreasing, with Orientation and Mobility Specialists
  • Develop techniques for using your low vision, or learn to use low vision equipment with an Orthoptist
  • Stay connected with your community through our Peer Support Groups.

You can find out more about My Aged Care and how it can support you by calling our Customer Service Team on 1800 804 805, or by visiting 

Two men at train station

My Aged Care Apply for My Aged Care funding

There are four steps in the application process.

  1. Register with My Aged Care

    We can guide you through this process. Call on 1800 804 805.

  2. Follow-up

    You will get a phone call from a My Aged Care representative to check your details and book you an assessment.

    The assessor will come and meet you for a chat, and work with you to identify your strengths and your areas of difficulty, your goals and the sorts of supports you need. We can be there for this meeting if this helps. our Support Plan will help you.

  3. Choose your service providers

    My Aged Care can guide you through choosing providers, or you may already know people or organisations you want support from.

    You can choose Guide Dogs Victoria as part of your My Aged Care Support Plan for all your low vision or blindness needs. Any of our services can be included by simply asking your assessor to add them to your plan. We will not ask you for a co-contribution for any services we provide you, (although if you are under a Home Care Package, your package provider might).

  4. Get the support you need!