Protection of your personal information
e-payment security on our site is achieved through encryption and system design. Additionally, the e-payment system does not store customers’ credit card details on a server or database. Communication with your bank is real time and the credit card number is deleted once the communication to the bank has been completed. At no time does the web merchant see any credit card details.
If you do not wish to disclose your credit card details over the internet, you can phone freecall within Australia on 1800 804 805 with your credit card details. We accept Visa, Mastercard, Amex and Australian Bankcard.
A ‘cookie’ is a small data file that resides on your computer’s hard drive. Some web sites write to this file when you visit them. A cookie file can contain information such as your user ID in order to track the pages you have visited. A cookie cannot access other information from your hard drive, or from cookies created by other web sites. Cookies, by themselves, cannot be used to find out the identity of any user. The only personal information a cookie can contain is information you supply yourself.
Your right to access and correct information
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up to date.
You have the right to access the personal information we hold about you. If the information we hold is not accurate, complete and up to date, you can ask us to modify our records.
If you consider that the personal information which we hold about you is not accurate, complete and up to date, and we refuse your request to modify our records, we will write to you stating clearly why we believe that the personal information we hold should not be amended.
You can make a request to access the information we keep about you by contacting the GDV Privacy Officer:
Guide Dogs Victoria
Private Bag 13, Kew Vic 3101
Tel. (03) 9854 4444
Fax (03) 9854 4500
Our right to refuse
However, we are permitted to refuse access in certain circumstances, including where:
- you have not paid our reasonable costs for accessing and copying the information, or
- we consider your request to be frivolous or vexatious, or
- to do so is likely to prejudice an investigation of possible unlawful activity, or
- to do so will be unlawful, or
- we are otherwise legally entitled to deny your request (whether under the Information Privacy Principles, or generally at law).
Use of a mutually agreed intermediary may allow sufficient access to meet the needs of both parties. If we refuse your request to either access your personal information, or modify our records, we will provide you with the reasons for our refusal in writing.