Our values and behaviours The guiding principles of Guide Dogs Victoria

Every person in our organisation shares a set of common values. These guiding principles inform the way we behave and interact, both with each other and the community.

Our values set the standard for our services, employees and volunteers. They are integral to our ongoing success and form the basis of our positive reputation.

Two men chatting at train station - one with a cane, one with a Guide Dog


Accountability and transparency:

  • We lead by example
  • We take ownership & responsibility for the outcomes of our actions
  • We take positive steps to reinforce our values
  • We are responsible stewards of the resources & funds donated to us

Honesty and integrity:

  • We speak openly and honestly
  • We act with integrity
  • We do what we say we are going to do
  • We constructively ask for what we need to be successful in our roles and support others to do the same

Professional excellence:

  • We are professional in everything we do
  • We are action orientated and focussed on high standards of performance
  • We present ourselves and the organisation to the highest level
  • We embrace innovation
  • We are proud of Guide Dogs Victoria

Success through people:

  • We celebrate the success of others through feedback & recognition
  • We support others to learn
  • We willingly share knowledge
  • We collaborate & use teamwork to be successful
  • We have clear expectations & we perform to those expectations
  • We care about each other


  • We value and respect the people and community we serve
  • We go above and beyond to help people meet their individual goals
  • We proactively support others to achieve their objectives
  • We are responsive, helpful and focussed on solutions

Mutual respect and trust:

  • We treat others how we expect to be treated
  • We treat each other equally & fairly
  • We respect difference
  • We listen and show empathy
  • We assume the intent of others is positive