Not for profit agencies must be transparently accountable to the general public, and ensure their policies and procedures fully comply with all relevant legislation.

Guide Dogs Victoria has formerly been certified as a quality endorsed organisation, and is now proudly accredited with the International Guide Dog Federation. Guide Dogs Victoria is also in the process of achieving accreditation with the Department of Human Services Quality Framework for Disability Service, due for finalisation in 2012.

Clients and their families may confidently place their trust in Guide Dogs Victoria's commitment to this policy, and the facilities, staff, services and activities it provides.

Management systems in all departments are constantly reviewed particularly with regard to the critical issues of Occupational Health and Safety, observance of Equal Opportunity and Discrimination legislation and implementation of Guide Dogs Victoria's Privacy Policy.